Terms of Service
By using any of the WorksheetCloud web sites (in these terms we call these sites and any successor sites, and any software provided by Learning Lab Apps (Pty) Ltd. for use with the site, “Service”, “Site”, “Application”, “Software” and in relation to Learning Lab Apps (Pty) Ltd. via WorksheetCloud, “we”, “us”, “our” and terms of similar meaning), or any other services of Learning Lab Apps (Pty) Ltd. you are agreeing to be bound by the following terms and conditions (“Terms of Service”).
Learning Lab Apps (Pty) Ltd. reserves the right to update and change the Terms of Service from time to time without notice. Any new features that augment or enhance the current Service, including the release of new tools and content, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. If you do not agree with the changes you can cancel your account with us without further obligation, except for the amount due for the balance of the billing period in which you cancel your account. You can review the most current version of the Terms of Service at any time at: https://www.worksheetcloud.com.
1. Setting up and using your Account
1.1 Registration Terms
To register and use the Service, you must:
- provide your full legal name, a valid email address, and any other information reasonably required in order to complete the signup process;
- be 18 years of age or older;
- be a human. Accounts registered by “bots” or other automated methods are not permitted;
- promptly discharge all charges and other monthly fees as they fall due to access and use the Service; and
- comply with these Terms of Service.
You are responsible at all times:
- for maintaining the security of your account and password. Learning Lab Apps (Pty) Ltd. cannot and will not be liable for any loss or damage from your failure to comply with this security obligation; and
- for all content accessed and activity that occurs under your account.
1.2 Modifications to the Service and Prices
Learning Lab Apps (Pty) Ltd. reserves the right at any time and from time to time to modify, temporarily or permanently, the Service (or any part thereof) with or without notice.
Prices of all Services, including but not limited to monthly subscription plan fees to the Service, as are displayed at this Site or otherwise notified to you from time to time are subject to change upon 30 days notice from us. Such notice may be provided at any time by posting the changes to this Site or the Service itself.
Learning Lab Apps (Pty) Ltd. shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
A valid credit card is required for paying accounts that automatically renew. When your credit card expires and you are issued with a new card, your bank will automatically update your credit card details with us in order to continue billing your card and to avoid interruption of Service.
Electronic Fund Transfer (EFT) payments can be used for paying annual accounts, but it is your responsibility to make renewal payments on time in order to avoid disruption to access of your account.
The Service is billed to you in advance on a monthly or annual basis.
1.4 Cancellation and Termination of Your Account
Subject to these Terms of Service and our Fair Usage Policy, as advertised on our sign up page, you may cancel your account at any time by sending us a message via our Contact Us page and then completing and submitting our online Cancellation Request form (a link to this form will be provided to you via email to the email address registered as the WorksheetCloud account owner).
You are solely responsible for properly cancelling your account. A verbal, phone or email request to cancel your account is not considered cancellation. You must complete and submit the online Cancellation Request form.
Your account will continue and monthly/annual subscription fees and charges will continue to accrue until such time as your account is cancelled or terminated in accordance with these Terms of Services.
All of your content will be immediately deleted from the Service upon cancellation or termination. This information cannot be recovered once your account is cancelled. You will not be charged again once your account has been cancelled.
When you cancel your account, you must delete or destroy all Content that you have downloaded or saved from the Service.
Learning Lab Apps (Pty) Ltd. may terminate your account at any time upon notice should you violate these Terms of Service or otherwise fail to comply with your obligations hereunder. Verbal, physical, written or other abuse (including threats of abuse or retribution) of any Learning Lab Apps (Pty) Ltd. customer, client, employee, member, or officer will result in immediate account termination.
All refunds are subject to these Terms of Service and our Fair Usage Policy. In order to treat everyone equally, no exceptions will be made to our Refund policy.
Refunds requested WITHIN 7 days of payment:
If you request an account cancellation and refund within 7 days of your payment by completing and submitting our online Cancellation Request form, your account will be cancelled immediately and a full refund provided to you, subject to our Fair Usage policy.
Refunds requested AFTER 7 days of payment:
Monthly subscriptions: If you request an account cancellation and refund after 7 days of your payment by completing and submitting our online Cancellation Request form, you will not be eligible for a refund. Your account will be cancelled and you will not be billed again, but you will still have access to your account for the balance of your subscription period for that month.
Annual subscriptions: If you request an account cancellation and refund after 7 days of your payment by completing and submitting our online Cancellation Request form, you may be eligible for a pro-rata refund subject to our Fair Usage policy. Your account will be cancelled and access to your account will be terminated immediately.
1.6 Fair Usage Policy
By subscribing to the Service, you agree to be bound by our Fair Usage Policy.
NUMBER OF USERS: The Service is provided on an individual user basis. This means that all Content provided is only licensed for the exclusive and private use of the user named in the sign up process. You are prohibited from copying, distributing or adapting the Content in any way to any third parties. In simple terms, you are only licensed to use the content with the learners that you add and pay for via your Parent Account.
ACCESS OF CONTENT FOR REFUNDS: Learning Lab Apps (Pty) Ltd. has put systems in place that track your usage/access of the Service and Content. If we determine that you have used or accessed more than 10% of the available Content and you are requesting a cancellation AND refund within 7 days, or after 7 days in the case of annual subscriptions, then you may be charged a pro-rata fee for the Content you have used or accessed and may not be eligible for a full refund. Our Refund policy is designed to serve users who determine that the Service and Content is not suitable, or not what they expected, within 7 days of payment. Our Refund policy is not designed to allow users to abuse the Service and Content by accessing more than 10% of the Content and then requesting a full refund. When you cancel your account, you must delete or destroy all Content that you have downloaded or saved from the Service.
1.7 Hall of Fame Registration and Participation
WorksheetCloud has a Top 100 Hall of Fame that displays the top 100 learners on a ranking table in order of the total number of coins the top 100 learners have collected in the current month. Your child is NOT enabled for the Hall of Fame unless you specifically enable your child either during initial learner setup, or later via the Manage Learner page.
The Hall of Fame displays your child’s rank, your child’s first name, the first letter of your child’s surname, your child’s school name (if provided) and the total number of coins your child has collected, for example:
Learner name: Adrian M
School: WorksheetCloud Primary
Coins earned: 437
By enabling your child to participate in the Hall of Fame, you agree to allow WorksheetCloud and Learning Lab Apps to display your child’s information as described above, to publish your child’s information as described above in WorksheetCloud newsletters, and to award prizes to your child.
You can enable or disable your child’s participation from the Hall of Fame at any time. Should your child abuse or try to manipulate the results of the Hall of Fame, your child may be temporarily or permanently banned from taking part in the Hall of Fame without prior notice or warning. “Coin harvesting”, where a learner clicks through questions simply to collect coins, or repeats the same worksheet continuously in order to collect coins, is strictly forbidden and will result in your child being temporarily or permanently banned from taking part in the Hall of Fame.
Should you cancel your WorksheetCloud membership at any time, your child will forego any outstanding rewards and prizes owing to him or her. Rewards and prizes are not transferable.
2. Content, Ownership and Prohibited Uses
Our Content. You expressly acknowledge that the Site, the Software and the Service developed by or on behalf of Learning Lab Apps (Pty) Ltd. each contain information, text, files, software, applications, code hidden text, databases, pictures, photographs, video footage, graphics, music, sounds and other material (the “Materials”) that are protected by copyright, trade marks, trade secrets, patents, designs or other proprietary and intellectual property rights (the “IPR”), and that these IPRs are valid and protected in all forms, media and technologies existing now or developed later and that all right, title and interest in and to the Materials, the Site, the Software, the Service and all IPR therein are and shall remain the exclusive property of Learning Lab Apps (Pty) Ltd.
Grant of Licence. Upon registration and during the continuance in force of your account, Learning Lab Apps (Pty) Ltd. shall and hereby grants you a non-exclusive, royalty-free, non-transferrable, revocable licence under the IPR in the Software and the Service to use the Software and/or the Service for your personal non-commercial purposes only, subject to these Terms of Service.
No Implied Licence. Except as explicitly granted in these Terms of Service, no licence, immunity, or other right is granted or assigned under these Terms of Service, either directly or indirectly, by implication, estoppel or otherwise, to you with respect to any IPR of Learning Lab Apps (Pty) Ltd.
Prohibited Uses. You will not at any time:
- copy, licence, distribute, sell or otherwise market the Software or the HTML/CSS/JS/Ruby or visual design elements or the Content worksheets of the Service and/or the Site, or any part thereof, or authorise any third party to do any of the foregoing;
- reverse engineer or decompile the Software or any IPR in the Software, except and only to the extent authorised by applicable law;
- remove any patent numbers, copyright notices or other notices from the Software, the Service and/or the Site;
- use the Software, the Service and/or the Site, or any part thereof, for any purpose or do any act which would or might infringe the Learning Lab Apps (Pty) Ltd. IPR;
- use the Software, the Service and/or the Site, or any part thereof, to create, publish, post, upload, transmit, disseminate or endorse any message, data, information, text, name, software, graphics, files materials or other content that is unlawful, libellous, defamatory, profane, obscene, pornographic, indecent, harassing, threatening, harmful, invasive of privacy or publicity rights or for any other unlawful purpose;
- transmit any worms or viruses or any code of a destructive nature when using or otherwise in connection with the Service, the Software and/or the Site; or.
- modify, adapt or hack into the Service or modify another website or service so as to falsely imply that it is associated in any way with the Service, Learning Lab Apps (Pty) Ltd. or any other Learning Lab Apps (Pty) Ltd. service.
Monitoring of your Account. Learning Lab Apps (Pty) Ltd. reserves the right in our sole and absolute discretion to monitor the usage of your account, for example, the number of times any particular content is accessed or used for statistical purposes (or to appoint a third party to do any of the foregoing), and we may do this at any time. This statistical information will never be provided to any third party and is for the exclusive use of Learning Lab Apps (Pty) Ltd. for future development purposes.
Third Party Material. To the extent the Site, the Software and/or the Materials include or refer to any third party materials, the ownership of such third party materials shall be vested in the third party(s) concerned. Learning Lab Apps (Pty) Ltd. is in no way responsible for the content, accuracy or reliability of any such third party materials.
3. General Conditions
3.1 Disclaimer of Warranties and Limitation of Liability
Your use of the Service and the Software is at your sole risk. The Service and the Software is provided on an “as is” and “as available” basis.
Learning Lab Apps (Pty) Ltd. does not warrant that (i) the Service and/or the Software will meet your specific requirements, (ii) the Service and/or the Software will be uninterrupted, timely, secure, or error-free, (iii) the results that may be obtained from the use of the Service and/or the Software will be accurate or reliable, (iv) the quality of any products, services, information, or other material purchased or obtained by you through the Service and/or the Software will meet your expectations, and (v) any errors in the Service and/or the Software will be corrected.
You expressly acknowledge and agree that Learning Lab Apps (Pty) Ltd. shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Learning Lab Apps (Pty) Ltd. has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the Service, the Software and/or the Site; (ii) the cost of procurement of substitute goods and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from the Service; (iii) unauthorized access to or alteration of your transmissions or data; (iv) statements or conduct of any third party on the service; (v) or any other matter relating to the Service, the Software and/or the Site.
3.2 Technical Support and Hosting
Technical support is only provided to paying account holders. Support is only available via email.
You understand that Learning Lab Apps (Pty) Ltd. uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run the Service. Accordingly, you understand that the technical processing and transmission of the Service, including your content, involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
If your bandwidth significantly exceeds the average bandwidth usage (as determined solely by Learning Lab Apps (Pty) Ltd.) of other Learning Lab Apps (Pty) Ltd. customers, we reserve the right to immediately disable your account until you can reduce your bandwidth consumption.
These Terms of Service are governed by the laws of the Republic of South Africa.
The failure of Learning Lab Apps (Pty) Ltd. to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service constitutes the entire agreement between you and Learning Lab Apps (Pty) Ltd. and govern your use of the Service, superseding any prior agreements between you and Learning Lab Apps (Pty) Ltd. (including, but not limited to, any prior versions of the Terms of Service).
3.4 Contact Us
Questions about the Terms of Service should be sent to via our contact page. WorksheetCloud is a registered business name of Learning Lab Apps (Pty) Ltd.